Support

Here to help.

Tell us what happened, what you expected, and which screen you were using. We will never ask for your password or sign-in link.

Riding with
hupser.

Trainers and sensors: Help pairing a Bluetooth FTMS smart trainer, ERG control, and heart-rate, power, and cadence sensors.
Workouts and rides: Help with the workout library and editor, .zwo imports, recording, ride history, and riding with others.

Your account
and your data.

Account and connections: Help with sign-in, your profile, friends, and uploading rides to Strava or Intervals.icu.
Data requests: Ask about hupser’s data practices or request access, correction, deletion, or export of your information.

Send feedback from the app.

Open Settings → Submit feedback. Your message goes to us with your app version, build, operating system, and an installation identifier. Adding your email is optional; include it if you would like a reply.

Email us.

Include your app version, your device and operating system, your trainer or sensor model if relevant, and a short description of the issue. Screenshots help.

[email protected]

Manage your data.

Riding with others and friends

Turn “Ride with others” on or off in Settings. Choose what friends see, whether people can send requests from the Nearby list, and reset your friend code in Settings → Friends & privacy.

Strava and Intervals.icu

Connect, disconnect, or turn off automatic uploads in Settings → Integrations. You can also manage Strava at hupser.app/account/.

Usage analytics on Mac

“Share anonymous usage” is off unless you turn it on. Change it in Settings → Account → Privacy.

Delete your account

On iPhone, iPad, or Android, open Settings → hupser account → Delete account. On Mac, open Settings → Account → Delete. You can also delete it at hupser.app/account/. We email a confirmation link before permanently deleting your account and its online data. Rides saved on your device stay there.